Tag Archives: customers

Venn’s Adventures in the Future of Work

Posted on July 4, 2014 by thierry

A few weeks ago, I was invited to speak at BPM Conference Portugal by Alberto Manuel, its chairman and delightful host. My talk focused on the inability for business processes to adequately address real world problems, either from a knowledge … Continue reading →

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The Stopcock and the New Economy

Posted on September 2, 2013 by thierry

For once, I would like to tell you a little story. When, my wife and me, we arrived the other day at our country house, we found a little letter from our water supply company in the letterbox. It merely … Continue reading →

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There Is NO Social Customer

Posted on February 9, 2011 by thierry

Whether we like it or not, everything seems to have gone ‘social’. Social media (which has for me only little to do with media), social business (on which I merely agree with Stowe Boyd’s definition), social platforms, social commerce… One … Continue reading →

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Is Collaboration a Crock?

Posted on October 25, 2010 by thierry

Let us face it; we, as humans, are selfish, individualists, and undoubtedly clinging to any privileges associated with power. Goodwill and sharing among peers follow Nielsen’s principle, and most of us wouldn’t even imagine acting differently unless obliged to. The … Continue reading →

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