TagsCRM business design salesforce paradigm attractors economy social contract business models social media knowledge coevolution management process social business empathy cocreation hr design thinking strategy creativity customers marketing complexity wirearchy wicked problems branding thin organization communities SCRM behavior social learning technology culture networks enterprise 20 fractals governance IBM innovation
Tag Archives: customers
The Stopcock and the New Economy
For once, I would like to tell you a little story. When, my wife and me, we arrived the other day at our country house, we found a little letter from our water supply company in the letterbox. It merely … Continue reading
Posted in As experimented Tagged business design, communities, customers, economy, service design, strategy, thin organization 4 Comments
Is Collaboration a Crock?
Let us face it; we, as humans, are selfish, individualists, and undoubtedly clinging to any privileges associated with power. Goodwill and sharing among peers follow Nielsen’s principle, and most of us wouldn’t even imagine acting differently unless obliged to. The … Continue reading
Posted in As experimented, As seen, heard or read, English Tagged behavior, business design, complexity, customers, enterprise 20, governance, process, SCRM, strategy 6 Comments